{"id":1785,"date":"2021-03-25T08:24:01","date_gmt":"2021-03-25T08:24:01","guid":{"rendered":"https:\/\/www.giardinosulduomo.it\/faq\/"},"modified":"2021-03-25T14:09:19","modified_gmt":"2021-03-25T14:09:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.giardinosulduomo.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\">[vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1615736723514{background-image: url(https:\/\/giardinosulduomo.it\/site\/wp-content\/uploads\/2021\/03\/header-faq@2x.png?id=519) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;internal-header&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1616171538302{margin-top: 40px !important;}<\/style><div class=\"vc_row wpb_row vc_row-fluid row-proportion-bottom vc_custom_1616171538302 vc_row-o-content-middle vc_row-flex wpex-relative hidden-phone\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_js\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t        <!-- contenitore widget di ricerca -->\n        <div id=\"bookingexpert\">\n            <div id=\"searchbox\"><\/div>\n        <\/div>\n\n        <!-- scripts per il caricamento dei widget -->\n        <script src=\"https:\/\/be.bookingexpert.it\/book\/websites\/searchbox?hotel=43972&amp;lang=en\"><\/script>\n        <script>it.bookingexpert.SearchBox.load('searchbox', 'Default');<\/script>\n\t\t<\/div>\n\t<\/div>\n<div class=\"vcex-spacing wpex-w-100 wpex-clear hidden-phone\" style=\"height:15px;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid row-proportion-booking wpex-vc-full-width-row wpex-vc-full-width-row--no-padding wpex-relative visible-phone\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"theme-button-wrap textcenter theme-button-block-wrap wpex-block wpex-clear wpex-clr\"><a href=\"https:\/\/be.bookingexpert.it\/book\/simple\/step1?hotel=43972&#038;lang=en&#038;nsid=33b42d9e-2ae0-43d6-aad4-3e7001eecf68\" class=\"vcex-button theme-button align-center block btn-verifica\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">check availability<\/span><\/a><\/div> <\/div><\/div><\/div><\/div>\r\n<\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;row-proportion-bottom&#8221;][vc_column]<h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h1 wpex-text-center\"><span class=\"vcex-heading-inner wpex-inline-block\">FAQ<\/span><\/h1>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;]<h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2\"><span class=\"vcex-heading-inner wpex-inline-block\">HOTEL &amp; FACILITIES<\/span><\/h2>[vc_toggle title=&#8221;When is it possible to check-in and Check-out?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]<strong>Check-in<\/strong> is possible from 14:00 until 23:00<br \/>\n<strong>Check-out<\/strong> is foreseen from 8:00 until 11:00<\/p>\n<p>In cases of need, such as late or night flights, or emergency situations, it is possible to check-in after 23:00 by communicating with our staff.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Does the Hotel offer car parking?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]The Hotel has not any private parking. However, in front of the entrance and not far away from there, 2 public parking areas have spots for Hotel guests.[\/vc_toggle][vc_toggle title=&#8221;Are there any limited traffic zones on the street to reach the Hotel?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]Some streets are ztl (limited traffic zones), in which it is possible to transit only if authorized. <\/p>\n<p>Guests of Giardino sul Duomo can drive to the parking lots near the Hotel by communicating the plates number. <\/p>\n<p>It will be up to the hotel to communicate the plates to the competent authorities.[\/vc_toggle][vc_toggle title=&#8221;What languages are spoken by the staff? &#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]The entire staff speaks fluent Italian and English. <\/p>\n<p>In addition, some staff members speak fluent German, Spanish and French.[\/vc_toggle][vc_toggle title=&#8221;How far away are the rooms from the reception and the breakfast room? &#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]Garden rooms are located <strong>close to<\/strong> the reception and the breakfast room. <\/p>\n<p>Stairway rooms are located at <strong>10 mt<\/strong> from garden area.<\/p>\n<p>Depandance rooms are located approximately at <strong>30 mt<\/strong> from the garden area.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;At what hour breakfast is served? &#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]It is possible to have breakfast from 8:00 until 10:00. <\/p>\n<p>It is possible have breakfast both in the breakfast room and in the Garden area.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Is it necessary to inform in advance in case of any intolerance or allergy?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]Intolerances and allergies must be communicated in advance, at best during the reservation, to guarantee the best possible alternative choice.[\/vc_toggle][vc_toggle title=&#8221;Are animals allowed?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]We love animals, however, to guarantee a high standard clean service and to prevent any problem for allergic and asthmatic people, animals are not allowed.[\/vc_toggle][vc_toggle title=&#8221;Is the pool accessible the entire year?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]The pool is accessible the whole year, however, it is not heated. The optimal period to enjoy the pool is from April to October.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to book excursions and activities at the reception?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]The reception can book for you any kind of facilities and give you the best possible choices.<\/p>\n<p>On top of this, it is also possible to contact us before your arrival for any kind of service such as airport shuttle, wine taste experiences or restaurant reservations.[\/vc_toggle][\/vc_column][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;row-proportion&#8221;][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;]<h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2\"><span class=\"vcex-heading-inner wpex-inline-block\">BOOKING AND PAYMENTS<\/span><\/h2>[vc_toggle title=&#8221;Is it possible to pay with credit card?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]We accept VISA, MASTERCARD and AMERICAN EXPRESS.[\/vc_toggle][vc_toggle title=&#8221;Are there alternative ways to book if I do not want give access to my credit card details?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]The booking system is certified and safe and protects the guest at 100%. However, if you prefer, you can contact us and make the payment by bank transfer.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to cancel my booking?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]Free cancellation is possible within the terms indicated in the booking. To cancel, just send us an email within the cancellation terms.<\/p>\n<p>Non-refundable bookings can be cancelled with the application of a penalty of the full amount of the reservation.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;What is included in the price?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]In the price is included breakfast, the use of all the common areas (swimming pool and panoramic terrace) as well as the furnishment of courtesy set and towels in the room.[\/vc_toggle][vc_toggle title=&#8221;Are the city taxes included in the price?&#8221; style=&#8221;total&#8221; el_class=&#8221;riga-faq&#8221;]Le tasse di soggiorno non sono incluse nel prezzo della camera ed ammontano ad 1,5 Euro a persona a notte, pagabili al momento del check-out.[\/vc_toggle][\/vc_column][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;separatore-riga&#8221;][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"check availability FAQHOTEL &amp; FACILITIESWhen is it possible to check-in and Check-out?Check-in is possible from 14:00 until 23:00 Check-out is foreseen from 8:00 until 11:00 In cases of need, such as late or night flights, or emergency situations, it is possible to check-in after 23:00 by communicating with our staff. Does the Hotel offer car&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1785","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>F. A.Q. | Giardino sul Duomo<\/title>\n<meta name=\"description\" content=\"Frequent asked questions about our Albergo Diffuso\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.giardinosulduomo.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F. 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